Frequently Asked Questions
What are the shipping options?
We currently ship accross Canada and the Unitied States. In addition tot his, Local Pick-up is also available in North York, Ontario at your retail store located at 21 Elmwood Ave. Orders must be placed in advance through out website to do in-store pick-up.
Is everything in stock?
Most of the items we post are available in stock except few.
I ordered a product that was a Pre-Order. When will I receive it?
On the Pre-Order Products' page from your Order Status, we do our best to list that date or time-frame the product will be ready to be shipped. This is not a guaranteed date and delays may occur, so we cannot promie a specific shipping date. Please note, that if you have PRe-Ordered products through us, we will diligently update the time-frame.
Do you offer discount pricing for larger orders?
Yes, we do. Some of this pricing is available on our website while you are shopping, but for additional information, please feel free to contact us directly. Quantity Discounts usually star at 3000 cartons but varies from product to product.
What is MOQ?
MOQ is 'Minimum Order Quantity'. Some of our product have MOQ to meet to order. This is because of manufacturer's policy to track the lots and individual product. All the itmes that require MOQ are Personal Protective Equipment which also require mandatory report to Government.
When will I receive my order?
We do our best to ship out orders on the same day that we receive them, if orders are received before 10AM. Most orders in Canada have a 3-7 day delivery window through Canada Post or Purolator, and 3-10 days through Fedex in the United States.
What do I do if I never received my order?
How do I make changes to an order I’ve already placed?
Contact us directly to make changes.
ow is the product made? Where do the materials come from?
This varies from product to product. We provide as much information on the description page of the item as possible.
How do I contact your company if my question isn’t answered here?
Email or call us. Our contact information is located on the bottom of the website or by clicking the "Contact Us" page.
What is your return policy?
We are currently not accepting returns to the COVID-19 pandemic unless critical issue with the product.
I am having trouble using your website or adding things to my cart
If you are having issues with any functionality on our website, please ensure you are not using Internet Explorer (Shopify does not support this browser unfortunately). You will want to use one of the supported browsers on your PC which should resolve the functionality related issues you're experiencing: